Our guarantees, deliveries and FAQ

Secure payments

Fit-Girlz has secure payment. All bank data you provide to us is protected by SSL encryption and is never stored in our computer system. In addition, you can use Paypal for your payments.

 

The deliveries

We send you our products by default to the address to which you have requested shipping. After your order, when it is generated, we assign you a tracking number which allows you to know in good time the progress of the order. The delivery time is between 12 and 20 working days and can be longer depending on demand (holiday season for example) or exceptional situation (COVID-19).

When you choose VIP delivery, you take priority when processing your order, in fact, the total delivery time is made up of the processing time 2 to 3 days depending on the number of people and a fortnight concerning the delivery. By taking VIP delivery, you save these 2/3 days of processing time and your order is processed within the hour in order to ship it to you as quickly as possible.

 

Exchanges

In the event of a size problem, you can exchange your products for free within 14 days of receiving your order. To do this, simply return the unwashed, unworn and non-personalized items to us for free shipping of new items, having previously contacted us at the following address: contact@fit-girlz.fr

For any defective product, a simple photo and we take care of returning the product to you.

 

The returns

In accordance with article L121-20-12 of the consumer code you have a period of 14 days from receipt of the order to retract and cancel it. Please note, as mentioned in our GTC, products sold on promotion are not refundable, an exchange or a voucher of the same value is sent to you.

 

Material

Our sportswear is made of lycra which allows you to adapt to your body type as best as possible, they are worked so as not to be transparent in the positions that your sporting activity requires.